1. Our Commitment
Every product sold on www.erdshop.com is inspected and tested by our quality control team before dispatch, and is guaranteed to be genuine and in new condition.
2. Repair / Replacement Policy
All products are covered by a 7-day replacement policy from the date of delivery. Please note the following conditions apply:
- No refunds are issued under this policy, under any circumstances — only replacement.
- Coverage applies only where the product has a genuine manufacturing defect.
- The product must be unused and returned in its original packaging, complete with all paperwork (including warranty cards), parts, and accessories as applicable.
3. What “New and Unused” Means
For a product to qualify for replacement, it must show no signs of use. Specifically:
- No scratches, marks, or blemishes of any kind.
- The product must not have been resized, altered, or modified in any way.
- We reserve the right to refuse any return that shows any indication of use.
4. Unboxing Video — Important
Please record a clear, continuous unboxing video from the moment you begin opening the sealed package. This video helps us verify the condition of the product on arrival and ensures a smooth, fair resolution of any complaint. Claims raised without an unboxing video may not be processed.
5. How to Raise a Request
- Contact us within 7 days of delivery.
- Share your order number, a description of the defect, and your unboxing video.
- Our team will review the claim and confirm the repair or replacement outcome.
6. Contact Customer Service
For any queries related to this policy, please reach out to us:
- Phone: +91 98680 15454 (Monday – Saturday, 9.30 AM – 6.03 PM)
- Email / Support ticket: customercare@erdglobal.com