1. Overview
To keep this service sustainable and fair to all customers, we allow product replacement only under the specific circumstances set out below. Please note: no returns or refunds are offered — only replacement, within 7 days of delivery.
2. When a Replacement Is Offered
- Wrong or unwanted unit: you may request a replacement unit within 7 days of delivery.
- Defective or physically damaged on arrival: you must report this within 24 hours of receiving the product.
- Not functioning properly: a fresh, sealed-box replacement can be provided if reported within 7 days of delivery.
- Not as described / not matching specifications: you must notify our website support team within 24 hours of receipt; the team will review and decide on an appropriate resolution.
3. How Claims Are Verified
All claims for damaged or defective items must be reported to our website support team. The request is processed only after a ERD Technologies team member has inspected and confirmed the issue — a decision that is typically communicated to the customer within 24 hours of the product being received back by ERD Technologies.
4. When a Replacement Will Not Be Offered
- The product is defect-free and the customer is simply unhappy with its look or sound quality.
- Physical damage that is not reported within 24 hours of receiving the product.
- Damage caused by an electrical surge or by the user (accidental or otherwise).
5. What You Receive in a Replacement
- For defective goods, we cannot substitute a different product, as this would fall outside the terms of the warranty and could be treated as a separate supply.
- We can, however, provide a similar or identical product (for example, an updated version of the same model) where the original is no longer in stock. This is captured as a term of the warranty agreement: if the exact goods are unavailable during the warranty period, similar/identical goods may be provided in replacement.
6. Return & Refund
No return or refund is provided under any circumstances. Customers may only replace the product unit received, within 7 days from the date of delivery, and receive a replacement in its place.
7. Contact Customer Service
For any queries related to this policy, please reach out to us:
- Phone: +91 98680 15454 (Monday – Saturday, 9.30 AM – 6.30 PM)
- Email / Support ticket: customercare@erdglobal.com